Banking Services Specialist

About the role

We are looking for a Banking Services Specialist to drive growth, adoption, and operational performance of our M-Pesa banking services. You will manage bank partnerships, ensure service reliability, and help diversify revenue through products such as Bank‑to‑Wallet, Wallet‑to‑Bank, and ATM withdrawals.

Key responsibilities

• Achieve revenue, usage and penetration targets for banking services.
• Develop and validate customer‑focused value propositions for new and existing services.
• Monitor and test banking services to ensure effective operation.
• Manage relationships with banks and external partners, handling issue escalation and resolution.
• Coordinate partner requests with internal support teams.
• Collaborate with Product and Technical teams to resolve service issues.
• Monitor service accounts and liquidity thresholds to minimise operational risk.
• Identify and implement opportunities to expand the banking services portfolio.

Required profile

• Knowledge of mobile money, digital payments, or banking services.
• Understanding of payment ecosystems and financial services operations.
• Experience managing external partners or financial institutions.
• Experience monitoring service performance and analysing business metrics.
• Familiarity with financial services regulatory and compliance requirements.
• Bachelor’s degree in Finance, Business Administration, Economics, IT or a related field.
• 3+ years of experience in banking, fintech, payments or mobile financial services.
• Experience with M‑Pay, digital banking products or payment platforms.
• Background in product management, partnership management or business development.

Required skills

What we offer

• Opportunity to shape the future of mobile banking services.
• Collaborative environment with cross‑functional teams.
• Competitive compensation and performance‑based incentives.