Front Desk Service Agent

About the role

The Front Desk Service Agent (Guest Service Agent) is the first point of contact for Hilton guests, delivering a warm welcome and seamless registration experience. You will manage check‑in and check‑out processes, address guest inquiries, and promote Hilton’s loyalty programs while ensuring a memorable stay.

Key responsibilities

• Complete guest registration using Hilton’s computer system, verifying guest details, room rates, and preferences.
• Assign rooms, code electronic keys, and provide written confirmations of room numbers and rates.
• Promote Hilton marketing programs such as Hilton Honors and inform guests about hotel amenities, events, and VIP services.
• Handle check‑out payments, process various forms of payment, and convert foreign currency at posted rates.
• Greet guests promptly with a friendly demeanor, answer phone and email inquiries, and relay special requests to appropriate team members.
• Retrieve and deliver mail, packages, and other guest items as needed.
• Record and resolve guest complaints, conducting research to find effective solutions.

Required profile

• Excellent communication skills with a clear, pleasant speaking voice.
• Strong customer‑service orientation and ability to remain calm under pressure.
• Attention to detail and accuracy in handling reservations and payments.
• Ability to work collaboratively with other hotel departments.

Required skills

What we offer

• Opportunity to work with a world‑leading hospitality brand.
• Exposure to a diverse, international guest base.
• Potential for career growth within Hilton’s global network.