Head of Support – International Operations

About the role

The Head of Support will lead and coordinate the HR, Finance, Security and Logistics functions to ensure efficient operational support for Geneva Call’s mission in the field. Reporting to senior management, this role upholds the organization’s core values and safeguarding standards while adapting to the local legal and cultural context.

Key responsibilities

• Develop, manage and mentor a multidisciplinary support team covering HR, finance, security and logistics.
• Ensure compliance with Geneva Call policies, safeguarding framework and local regulations.
• Oversee complex financial planning, budgeting, monitoring, forecasting and reporting.
• Implement and maintain logistics and administrative systems and procedures.
• Drive performance management processes, including competency assessments and development plans.
• Coordinate frequent field travel to support operational bases.

Required profile

• University degree in Business Administration or equivalent.
• Proven experience in humanitarian aid settings, preferably in Africa.
• Extensive experience developing and using logistics and administrative systems.
• Strong background in financial planning, monitoring and reporting.
• Demonstrated managerial experience with a results‑oriented approach.
• Fluency in English and French (written and oral).
• Willingness and ability to travel regularly to field locations.

Required skills

• Financial reporting
• Logistics administration
• Research, tracking and analysis of issues and trends
• Budget forecasting and monitoring

What we offer

• Fixed‑term international contract with a 100% activity rate.
• Opportunity to work in a dynamic humanitarian environment in the D.R. Congo.
• Professional development within a values‑driven organization.