Solar Engineer – Technical Support & Field Services

About the role

The Solar Engineer based in Côte d'Ivoire will act as the technical reference for distributor partners, ensuring reliable installations and high customer satisfaction. The role combines remote technical support, on‑site troubleshooting, partner training, and spare‑parts coordination.

Key responsibilities

• Provide Level 2 technical support via WhatsApp, calls, and remote sessions.
• Diagnose faults on Koolboks solar systems, including lithium batteries, BMS, solar refrigerators, inverters, and accessories.
• Lead real‑time troubleshooting sessions with field technicians and track after‑sales tickets in Zoho Desk or equivalent.
• Conduct field missions for complex interventions, installation audits, and partner support.
• Train partner technicians on diagnostics, preventive maintenance, and best‑practice installations.
• Coordinate spare‑parts requests with the Supply Chain team and monitor lead times.
• Analyze recurring issues and propose sustainable engineering solutions.
• Prepare partner meeting reports and follow up on action plans.

Required profile

• Engineering degree in Electrical Engineering, Renewable Energy, Electrotechnics or equivalent.
• Minimum 2 years experience in technical support, after‑sales, installation or maintenance of photovoltaic solar systems and/or lithium batteries.
• Fluent French and good English.
• Willingness to travel frequently within Côte d'Ivoire and potentially the region.

Required skills

• Electrical diagnostics and troubleshooting of complete solar systems.
• Lithium battery maintenance and BMS knowledge.
• Reading and interpreting electrical schematics.
• After‑sales ticket management and technical reporting.
• Delivery of technical training for partner technicians.
• Spare‑parts coordination with supply chain.
• Proficiency in Microsoft Office; familiarity with Zoho Desk is a plus.

What we offer

• International, dynamic environment in the solar energy sector.
• Enriching field missions and continuous product training.
• Career development opportunities within a growing company.