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Competences
Experience
Front Desk Manager
Hotel Amalou
2011-11 -
Lead the front‑desk team, overseeing check‑in/check‑out processes, reservation management and guest services. Implemented strategic room‑management initiatives that increased occupancy and revenue. Managed a team of junior administrative staff, providing training and performance feedback. Utilized Opera PMS, Micros and Microsoft Office to streamline operations and generate reports. Ensured high guest satisfaction through prompt resolution of concerns and personalized service.
Receptionist
Hotel Gomassine
2007-01 - 2007-11
Greeted clients and visitors, handled phone calls, messages and mail distribution. Assisted guests with directions and travel arrangements, and maintained visitor logs. Performed administrative duties such as copying, faxing, scheduling appointments and preparing meeting rooms. Provided excellent customer service, resolved guest inquiries, and supported the front‑office team with ad‑hoc tasks.
Formation
Baccalaureate, High School Tiznit (2002)
Langues
Francais
fluent
English
intermediate
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