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Competences
Experience
ASI (Assistant Sub‑Inspector)
Punjab Police Department
2020-01 -
Responsible for maintaining law and order, conducting investigations and preparing detailed reports. Coordinates with senior officers to plan and execute security operations. Utilises digital record‑keeping tools for evidence management. Leads small teams during field assignments, ensuring compliance with procedural standards. Contributes to community policing initiatives and public safety awareness.
Distribution Officer
Mobilink
2016-03 - 2019-12
Managed end‑to‑end distribution of telecom equipment and SIM cards across regional outlets. Supervised a team of 8 logistics staff, optimizing routes and inventory levels. Implemented tracking systems that reduced delivery delays by 15 %. Coordinated with sales and technical departments to align supply with demand forecasts. Prepared regular performance reports for senior management.
CSR (Customer Service Representative)
PTCL
2014-03 - 2015-09
Handled inbound and outbound customer inquiries, providing technical support for broadband services. Resolved service complaints within SLA, achieving a 92 % customer satisfaction rating. Utilised CRM software to log interactions and track issue resolution. Trained new hires on service protocols and product knowledge. Assisted in developing FAQ resources that reduced call volume by 10 %.
Formation
Bachelor (2014) – Allama Iqbal Open University
Langues
English
fluent
Urdu
fluent
Punjabi
fluent
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