Field Officer – Agent Network Rollout, DRC

About the role

Wave is looking for a driven Field Officer to join its operations in the Democratic Republic of Congo, where you will manage product rollouts and help build the agent and merchant network on the ground. You will represent Wave in the field, oversee distribution and marketing activations, and engage directly with users, agents and merchants to gather insights for the local strategy. The position is open to several locations between Kinshasa, Bandundu and Kongo Central.

Key responsibilities

• Ensure agent quality and compliance with legal and policy requirements.
• Maintain the agent network so it is fully trained on applications, contract terms, rebalancing options and fraud management.
• Work with the brand team to build a well-branded, well-equipped agent network.
• Work with the agent liquidity team to monitor cash and float availability at agent locations.
• Manage risk through routine visits, reporting emerging issues and assessing agent performance.
• Identify underperforming agents, close them, recover Wave items and equipment and remove branding materials.
• Act as the main contact for agencies acquiring Wave products in your territory and champion good customer service among distributors and agents.

Required profile

• Fluent in English and French, ideally with a good command of one additional local language.
• 2-3 years of experience in field sales, microfinance, telecoms or fintech; experience with informal merchants, market vendors or agent networks is a plus.
• Willingness to travel extensively within the assigned zone and to work in fast-paced, sometimes challenging field conditions.
• High level of integrity and reliability.

Required skills

• Comfortable with Excel and onboarding new tools.
• Clear, proactive communication, both in writing and in person.

What we offer

• Competitive salary calculated by a transparent formula based on experience and location.
• Health insurance premium paid for you and your dependents.
• Parental leave (26 weeks for mothers, 4 weeks for fathers) and subsidized child care.
• Gym membership and fitness class subsidies.
• Airtime reimbursement.

To apply, use the application form and upload a resume in English and a cover letter explaining your interest in Wave and the role.