PSSR Team Leader - Parts and Services Sales

About the role

BIA Group sells, rents and provides after-sales services for equipment used in public works, mines, quarries and transport, operating in Europe, Africa and Asia. Reporting to the After-Sales Director, the PSSR Team Leader develops and supports the entire activity of selling parts and services.

Key responsibilities

• Develop the sales turnover of parts and services across BIA's business sectors and increase the conversion rate from quotes to orders
• Identify the machine parks, analyse customer needs (parts, service, training) and build long-term relationships through a service-oriented approach
• Help customers manage their spare parts stock and give technical advice based on knowledge of their fleet and maintenance organisation
• Monitor competitors' equipment, prices and market share, and update CRM and SAP data
• Manage the team through coaching, training and discipline, report the activity to the line manager and supervise the team's results
• Schedule commercial visits, coordinate information between customers and the Technical, commercial, projects and Supply Chain departments, and ensure compliance with company policies

Required profile

• At least 5 years of experience in a management function of a sales department or PSSR, and at least 5 years in a PSSR position
• Perfect command of French and English
• Strong commercial skills and experience in the mining sector
• Technical training such as Industrial Maintenance Engineer or Electromechanical Engineer

Required skills

• Good knowledge of MS Office
• Knowledge of an ERP, particularly SAP, is an asset

What we offer

• A permanent contract
• A competitive salary and a package of extra-legal benefits
• An international, family-owned company with a growing career path and training programme