Sales Orders Processing (SOP) Assistant

About the role

The Sales Orders Processing (SOP) Assistant supports the sales and logistics teams by creating and managing sales orders for super dealers, corporate clients and internal departments. The role ensures accurate order entry, timely picking list generation, and smooth coordination with warehouses across the country.

Key responsibilities

• Receive orders from super dealers and corporate clients, generate system sales orders and issue picking lists to warehouses (Monday‑Saturday).
• Monitor stock availability and communicate status to dealers and internal stakeholders.
• Manage and resolve dealer complaints, escalating unresolved issues to the Sales Order Processing Supervisor and Logistics Manager.
• Verify customer credit limits, release credit stops, and ensure inventory requisitions are fully approved before processing.
• Follow all procedural steps for order entry, conduct audits, and file orders for reconciliation.
• Provide daily back‑order reports to the supervisor and liaise with the inventory control department for credit note processing.
• Support the creditors team with documentation for debit and credit notes.
• Contribute to initiatives that improve service level, speed, and trust for internal and external partners.

Required profile

• Bac+2/Bac+3 diploma in Management, Business Administration, Logistics, Commerce or related field.
• Strong organizational skills, rigor and accuracy in data handling.
• Ability to work under pressure and meet strict deadlines.
• Excellent written and spoken English and French; additional language is a plus.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Experience using ERP or order‑management software.
• Good command of Microsoft Office suite.