Agent Liquidity Admin Manager

About the role

Wave is looking for a resourceful and proactive Agent Liquidity Admin Manager to support the management of liquidity operations across the country. Based in the Kinshasa office, with possible travel to field locations, the role covers liquidity strategy, agent network cash availability, field operations and team leadership. It is a permanent position.

Key responsibilities

• Liquidity management: monitor liquidity nationwide, identify shortages or imbalances, support Regional Liquidity managers, use data to drive decisions, and interact with the product team on process improvements.
• Implement liquidity strategies and operational plans, conduct field research, and record and classify documents.
• Team leadership: lead a Liquidity Admin officer and field liquidity staff, coordinate daily activities, recruit and onboard team members with People Operations, and monitor performance.
• Risk and reporting: spot misconduct or operational risks, prepare weekly and monthly reports, document processes and build materials for consistent operations.
• Stakeholder management: work with banking partners, Cash In Transit companies and others, and continuously improve liquidity processes and tools.

Required profile

• 5 years of experience in liquidity management or a closely related operational role.
• Proven experience managing and supervising field teams, preferably in agent operations, cash management or cash-in-transit operations.
• Bachelor's degree or equivalent in Finance, Accounting, Business Management or a related field.
• Strong French; English is an added advantage.

Required skills

• Strong understanding of mobile money liquidity management and agent network cash availability.
• Strong Excel skills, including data analysis, reporting and trend interpretation.
• Analytical, problem-solving and process-documentation skills.

What we offer

• Competitive salary calculated by a transparent formula.
• Health insurance for yourself and your dependents.
• Parental leave (26 weeks for mothers, 4 weeks for fathers) and subsidized childcare.
• Gym membership subsidy, airtime reimbursement, free food and a nice office.