Core Operations Manager

About the role

The Core Operations Manager will oversee the day‑to‑day performance of the core network for a leading telecommunications provider operating across Sub‑Saharan Africa. This role ensures high availability, reliability, and continuous improvement of core network services.

Key responsibilities

• Manage and monitor core network elements (MSC, GGSN/SGSN, EPC, IMS) to maintain service quality.
• Assess and optimize network performance by analysing KPIs and implementing enhancements.
• Lead troubleshooting and incident management to minimise service disruptions.
• Conduct capacity planning, analyse traffic trends and propose expansion projects.
• Coordinate with vendors for maintenance, upgrades and SLA compliance.
• Support network projects such as 4G/5G roll‑outs and new service introductions.
• Ensure network security and regulatory compliance.
• Maintain accurate documentation of architecture, configurations and changes.

Required profile

• Strong technical background in telecom core network operations.
• Proven ability to lead incident resolution and performance optimisation.
• Experience working with multiple vendors and managing SLA commitments.
• Capacity planning and project support experience.

Required skills

• MSC (Mobile Switching Center)
• GGSN/SGSN
• EPC (Evolved Packet Core)
• IMS (IP Multimedia Subsystem)
• 4G and 5G technologies
• Network performance monitoring
• Capacity planning
• Network security protocols