Field Service Engineer - Technical Service & Sales Support

About the role

A client of IQVIA, a leading provider of analytical instrumentation and laboratory solutions across Africa, is looking for an experienced Field Service Engineer based in Kinshasa, DRC. The role combines technical service support with sales and customer engagement, acting as a key technical representative in the territory so that customers get the best performance and reliability from their laboratory instrumentation. Regular travel within DRC and other African territories is required.

Key responsibilities

• Install, configure and commission analytical instrumentation, hardware and software, set up laboratory data systems and deliver operational training.
• Diagnose and repair faults, carry out preventive maintenance and escalate complex issues to manufacturers and technical support teams.
• Perform calibration, qualification and verification (IQ/OQ), generate audit-ready service documentation and support validation activities.
• Train users on equipment and software, give troubleshooting advice and build strong customer relationships.
• Support pre-sales with product demonstrations, recommend instrumentation and consumables, and support tenders, quotations and service contracts.
• Maintain service records, reports and inventory, and manage service tools, spare parts and company assets.

Required profile

• Diploma or degree in Chemistry, Analytical Chemistry, Biochemistry, Instrumentation, Electronics or a related scientific or engineering discipline.
• At least 3 years of hands-on experience servicing and supporting analytical laboratory instrumentation.
• Experience with several of the listed technologies (AAS, ICP-OES, ICP-MS, UV-Vis, FTIR, TOC, GC, GC-MS, HPLC, LC-MS, dissolution systems).
• Demonstrated technical sales support and customer-facing service; French is an advantage.
• Preferred: experience in both field service and sales support, exposure to chromatography and laboratory data management systems, and regulated lab experience (ISO 17025, GLP, GMP).
• Valid driver's licence and passport; candidates available to start quickly are strongly preferred.

Required skills

• Strong troubleshooting and fault-finding ability.
• Understanding of networking, software and laboratory data systems.
• Customer relationship management, technical report writing and presentation skills.
• Ability to work independently and manage multiple priorities.