Premium Agent Manager - Construction

About the role

Wave is looking for a resourceful, organized and proactive Premium Agent Manager to work with its agent team on identifying, training, rolling out and managing a network of Premium Agencies across the Democratic Republic of Congo. The role reports to the Agent Liquidity Lead and is based in Kinshasa, Bandundu or Kongo Central.

Key responsibilities

• Assess and select Premium Agency outlets, gather requirements for new premises and secure internal approval.
• Negotiate with landlords to obtain authorization for onsite operations.
• Set up each outlet according to company procedures and minimum standards, and appoint a security company to protect each agency.
• Identify and engage vendors to build out facilities, share the Statement of Work and build plan, negotiate pricing and delivery timelines, and inspect completed premises before handing them over to the Liquidity team.
• Add agencies to the insurance policy, keep outlets maintained to minimum standards and monitor the quality of installed materials, stepping in where fixes are needed.

Required profile

• Work authorization in the Democratic Republic of Congo is required.
• Fluent French and English, with daily work in French; fluency in Lingala is a strong advantage and Kikongo is a plus.
• Solid understanding of agency construction and build-outs, and an established network of reliable service providers.
• Detail-oriented, adaptable to process changes, a self-starter, autonomous but able to escalate problems, and comfortable with frequent communication and changing priorities.

What we offer

• A permanent contract with competitive salary calculated by a transparent formula.
• Health insurance for yourself and your dependents.
• Maternity leave of 26 weeks and paternity leave of 4 weeks, with subsidized childcare when returning to work.
• Subsidized gym memberships and fitness classes, and airtime reimbursement.