Service Manager – Mining Equipment

About the role

The Service Manager will lead Sandvik’s service operations in the Democratic Republic of Congo, ensuring safe, profitable, and customer‑centric delivery of lifecycle services for mining and rock processing equipment. You will be responsible for operational excellence, team development, and strong customer relationships in a dynamic mining environment.

Key responsibilities

• Lead and manage field services, maintenance, repairs, shutdowns, and technical support for mining equipment.
• Ensure strict compliance with Sandvik Safety, Health & Environment standards and promote a Zero Harm culture.
• Drive operational efficiency and service excellence, delivering timely, high‑quality, cost‑effective services.
• Own service performance through planning, resource utilisation, job execution, and continuous improvement.
• Manage financial performance, including revenue, margins, cost control, forecasting, and invoicing in partnership with Finance.
• Build and maintain strong customer relationships, acting as a trusted service partner and escalation point.
• Identify and develop service and lifecycle business opportunities together with Sales and Key Account teams.
• Lead, coach, and develop service teams, fostering the right skills, engagement, and performance culture.
• Ensure compliance with Sandvik policies, Code of Conduct, internal controls, and audit requirements.

Required profile

• Degree or diploma in Engineering or a related technical discipline (or equivalent experience).
• Significant experience in service operations within mining, heavy equipment, or industrial environments.
• Proven people‑leadership experience in demanding operational conditions.
• Solid understanding of service execution, customer support, and lifecycle solutions.
• Strong safety mindset and commitment to Zero Harm.

Required skills