SOC Manager – Smart Operating Centre

About the role

The SOC Manager will lead the Smart Operating Centre (SOC) to ensure 24/7 operational control, data integrity and platform discipline across Helios Towers' network. Reporting to the Head of Region and functionally to the CSOC Senior Manager, you will safeguard reliable, secure and resilient telecom services.

Key responsibilities

• Lead continuous monitoring, triage, escalation and restoration of operational incidents according to severity, SLA impact and procedures.
• Validate incident timelines, dispatch records and restoration evidence to ensure audit‑ready accuracy.
• Maintain the single source of truth for operational data supporting CSOC governance and reporting.
• Enforce disciplined use of ICCP and WFM platforms, managing task lifecycles and timely closure.
• Plan, dispatch, execute and close maintenance and energy activities, confirming safety compliance and operational evidence.
• Escalate execution delays, quality gaps and risks that could affect service availability or SLA performance.
• Monitor performance indicators such as Power Uptime (PUT), restoration time and incident cycle time, driving corrective actions with Maintenance, Energy and Planning teams.

Required profile

• Proven experience in telecom operations or network control centres.
• Strong understanding of incident management, SLA governance and operational reporting.
• Ability to work under pressure and coordinate cross‑functional teams.

Required skills

• ICCP platform
• WFM platform
• Incident management processes

What we offer

• Opportunity to work in a leading African telecom infrastructure company.
• Exposure to multi‑market operations across Africa and the Middle East.
• Collaborative environment with a focus on operational excellence.