Workshop Administrator

About the role

The Workshop Administrator provides administrative and operational support to the workshop, ensuring smooth execution of maintenance, rebuild and repair activities. The role handles documentation, job administration, reporting, invoicing, timesheets, WIP control, procurement coordination and customer communication while complying with Sandvik policies and internal controls.

Key responsibilities

• Administer workshop jobs from creation to closure, ensuring complete and approved documentation.
• Maintain workshop records, filing systems and asset documentation.
• Open, review and close jobs in the ERP system; monitor Work‑in‑Progress and generate weekly/monthly WIP reports.
• Allocate labour, parts and external costs accurately; process customer invoicing and support profitability reporting.
• Collect, validate and reconcile technician timesheets against attendance and schedules.
• Raise purchase requisitions, track orders and coordinate repair/return activities with suppliers.
• Prepare daily, weekly and monthly performance reports and monitor KPIs such as revenue, labour utilisation, turnaround time and job profitability.
• Maintain professional communication with customers regarding job progress, delivery notes, service reports and invoices.

Required profile

• Strong attention to detail and ability to maintain accurate workshop records.
• Experience handling job administration and documentation in a workshop environment.
• Proficiency in generating reports and monitoring key performance indicators.
• Effective communication skills for interaction with customers, suppliers and internal teams.

Required skills

• ERP system usage