CICO Agent Network Lead – Visa Pay

About the role

The CICO Agent Network Lead will build, scale and manage Visa Pay’s cash‑in/cash‑out agent network in the Democratic Republic of Congo. You will ensure customers can reliably deposit and withdraw funds while maintaining high service standards across all agent locations.

Key responsibilities

• Own and execute the Visa Pay DRC agent coverage strategy, rollout roadmap and outlet selection criteria.
• Train agent partners’ team leaders and field supervisors to ensure consistent standards.
• Manage agent economics, including productivity, liquidity/float, incentives and unit economics.
• Define and enforce service standards for branding, compliance, availability and quality.
• Monitor network KPIs and act on churn, dormant outlets, equipment issues and closures.
• Resolve operational challenges in collaboration with banks, agencies and internal teams (operations, risk/compliance, product).
• Prepare weekly performance and exception reports for the Visa Pay DRC Lead.

Required profile

• Bachelor’s degree with 5+ years of relevant experience or advanced degree with 2+ years.
• Experience managing agent networks, merchant ecosystems, field distribution or agency banking.
• Strong understanding of agent economics, productivity and liquidity/float management.
• Proven ability to train frontline teams and third‑party partners.
• Excellent stakeholder management and communication skills.

Required skills

• KPI tracking and root‑cause analysis.
• Working knowledge of KYC, fraud prevention and financial services compliance.

What we offer

• Opportunity to impact financial inclusion across a large emerging market.
• Hybrid work environment with occasional office days.
• Collaboration with global Visa teams and local partners.