Crisis Helpline Responder – Lao Language (Remote, Part‑time)

About the role

Join a mission‑driven team providing immediate, compassionate support to individuals in crisis. As a remote, part‑time Crisis Helpline Responder you will use your Lao language skills to help callers facing suicide risk, self‑harm, or acute emotional distress, connecting them with lifesaving resources.

Key responsibilities

• Answer crisis hotline calls with empathy and professionalism.
• Deliver evidence‑based counseling and de‑escalation techniques.
• Conduct risk assessments and arrange emergency services or referrals when needed.
• Maintain accurate, confidential call documentation.
• Develop personalized safety and crisis‑management plans.
• Ensure smooth handovers between shifts.

Required profile

• 1‑3 years of helpline experience (paid or volunteer).
• Proven ability to manage high‑risk situations.
• Emotional resilience and calm decision‑making under pressure.
• Fluency in Lao; additional languages are a plus.

Required skills