Crisis Helpline Responder – Lao Language (Remote, Part‑time)
Intellect · République démocratique du Congo
Job description
About the role
Join a mission‑driven team providing immediate, compassionate support to individuals in crisis. As a remote, part‑time Crisis Helpline Responder you will use your Lao language skills to help callers facing suicide risk, self‑harm, or acute emotional distress, connecting them with lifesaving resources.
Key responsibilities
- Answer crisis hotline calls with empathy and professionalism.
- Deliver evidence‑based counseling and de‑escalation techniques.
- Conduct risk assessments and arrange emergency services or referrals when needed.
- Maintain accurate, confidential call documentation.
- Develop personalized safety and crisis‑management plans.
- Ensure smooth handovers between shifts.
Required profile
- 1‑3 years of helpline experience (paid or volunteer).
- Proven ability to manage high‑risk situations.
- Emotional resilience and calm decision‑making under pressure.
- Fluency in Lao; additional languages are a plus.
Required skills
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Published 1 month ago
Expires 3 weeks from now
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Intellect
République démocratique du Congo
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