Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring clear communication and swift resolution of inquiries.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with order questions, account issues, and general concerns.
• Troubleshoot problems and deliver accurate, easy‑to‑understand solutions.
• Document interactions and keep records up to date.
• Collaborate with teammates to maintain consistent service quality.
• Share feedback to help improve processes and the overall customer experience.

Required profile

• Fluent reading and writing skills in both French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or a health stipend.
• Holiday bonuses and opportunities for career growth.