Bilingual French/English Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. You will handle customer inquiries via chat and email, ensuring a smooth and positive experience for our users. This position is ideal for someone who enjoys written communication and problem‑solving.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to ensure consistent, high‑quality support.
• Share feedback to improve processes and customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong attention to detail and written communication skills.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work setup.
• Competitive pay with annual performance‑based increases.
• Paid time off, health and dental coverage or stipend.
• Holiday bonuses.
• Opportunities for growth and career advancement.