French-English Bilingual Customer Support Specialist (Remote)

About the role

We are looking for a French‑English bilingual specialist to provide non‑voice customer support through chat and email. This fully remote position allows you to use your language skills to resolve inquiries, assist with orders, and ensure a smooth experience for our customers.

Key responsibilities

• Deliver timely and professional support in French and English via chat and email.
• Assist customers with product inquiries, order issues, and general concerns.
• Troubleshoot problems and provide clear, accurate solutions.
• Document interactions and maintain accurate records.
• Collaborate with the team to maintain consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• At least one year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and excellent written communication.
• Ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based increases.
• Paid time off, health and dental benefits or stipend.
• Holiday bonuses and opportunities for career growth.