French-Speaking Customer Support Specialist

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑ and English‑speaking customers, providing assistance via phone, live chat and email while delivering a friendly, solution‑focused experience.

Key responsibilities

• Handle inbound calls, chat and email inquiries in French and English.
• Troubleshoot customer issues and provide effective resolutions.
• Maintain clear, empathetic communication to build strong customer relationships.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm and solution‑oriented under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with support platforms such as Gorgias, Zendesk or similar.
• Knowledge of Shopify or comparable e‑commerce tools.
• Understanding of CRM systems.

What we offer

• Competitive salary with annual reviews and performance‑based bonuses.
• Paid time off and a monthly health stipend.
• Fully remote, permanent position with opportunities for growth.