French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. In this position you will be the first point of contact for French‑speaking customers, handling inbound calls, live chat, and email inquiries with professionalism and empathy.

Key responsibilities

• Provide high‑quality support in French and English via voice and chat channels.
• Troubleshoot customer issues and deliver effective, timely resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system proficiency.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.