Grievance Management & Stakeholder Engagement Officer

About the role

Kibali Gold Mine is recruiting a Grievance Management & Stakeholder Engagement Officer to support the ARK Project mine expansion feasibility study. The officer establishes, coordinates and manages grievance mechanisms for community concerns, facilitates stakeholder engagement, supports responsive communication with project-affected communities and helps resolve complaints in a timely and culturally appropriate way.

Key responsibilities

• Receive, record, investigate, track and close out grievances according to company policies and the grievance mechanism, acting as first point of contact for community complaints.
• Coordinate Stage 1, Stage 2 and escalated grievance investigations with relevant departments, investigators, contractors and project teams.
• Maintain an accurate grievance register documenting actions, outcomes, feedback and close-out evidence, and keep complainants informed.
• Liaise with contractors involved in grievances and run awareness sessions on the grievance mechanism for employees, contractors, local authorities and community representatives.
• Develop and maintain the Stakeholder Engagement Plan and support consultations with communities, traditional authorities, local government and civil society organisations.
• Act as liaison between the Company, the ARK Project team and surrounding communities, representing the Company in meetings and forums.
• Identify, document and escalate community issues and social risks, and prepare regular reports on grievance trends and engagement activities.
• Maintain stakeholder records, contact lists and meeting notes, and handle sensitive complaints professionally.

Required profile

• Diploma or degree in Social Sciences, Community Development, Development Studies, Sociology, Anthropology, Communications, Public Relations or a related field.
• Training in grievance management, stakeholder engagement, mediation, conflict resolution or resettlement is advantageous.
• Minimum 3 years' experience in community relations, stakeholder engagement, grievance management, resettlement support or social performance in mining, infrastructure or a related project.
• Experience with local communities, project-affected persons, traditional leaders, local authorities and contractors.
• Fluency in relevant local languages is advantageous.

Required skills

• Practical knowledge of grievance mechanisms, complaints handling, mediation and conflict resolution.
• Ability to maintain grievance registers, engagement records, action trackers and reports.
• Good communication, facilitation and interpersonal skills, and strong analytical and problem-solving abilities.
• Computer literacy in Microsoft Office (Outlook, Excel, Word, PowerPoint).

What we offer

• A comprehensive compensation package including bonuses and site-specific benefits.
• A dynamic, collaborative team and opportunities to grow and learn with industry colleagues.
• Access to a variety of career opportunities across the organisation.