IT, Communications & Facilities Management Coordinator - GORS

About the role

Global Emergency Group (GEG) is recruiting an IT, Communications & Facilities Management Coordinator for its Global Outbreak Response Support (GORS) programme, which provides rapid activation, surge response and transition support for infectious disease outbreaks. The consultant works 40 hours per week on a 3-month contract with possible extension, based in the DRC (home-based for DRC nationals). The role reports to the GORS Senior Operations Lead and receives technical oversight from the GEG IT Lead.

Key responsibilities

• Provide remote technical support and configure, deploy, maintain and recover laptops, mobile devices, communications equipment and other technology assets.
• Manage access rights, technology inventories, software licenses and asset records, and maintain technical documentation and SOPs.
• Implement cybersecurity policies, endpoint protection, multi-factor authentication, encryption, backups and data-protection measures, and support incident escalation and recovery.
• Administer Microsoft 365, SharePoint, Teams, Outlook and OneDrive, and support information-sharing between headquarters, hubs and field teams.
• Test deployment packages, coordinate equipment acquisition and shipment, and manage mobile device management and remote monitoring of GEG-owned equipment.
• Maintain office, hub and operational facility inventories, coordinate service providers and utilities, and support accommodation and workspace arrangements for deployed personnel.
• Support the A2A platform, identify workflow automation opportunities, and coordinate with the MEL Lead on field data collection and reporting.
• Take part in readiness reviews, activation drills and simulations, and provide activation support under an agreed coverage plan.

Required profile

• At least 5 years of progressively responsible experience in IT, systems administration, cybersecurity, endpoint management or related fields.
• Demonstrated experience with cloud collaboration platforms, endpoint management and cybersecurity controls, and remote technical support.
• Knowledge of cybersecurity principles such as identity management, access controls, endpoint security, encryption and incident response.
• Excellent written and spoken English and French; DRC nationality or African regional nationality is a prerequisite.
• Preferred: experience in humanitarian, emergency management or outbreak-response programmes, and relevant Microsoft, cloud or cybersecurity certifications.

Required skills

• Microsoft 365, SharePoint, Teams, Outlook, OneDrive
• Endpoint management and cybersecurity controls
• English and French

Travel may be required with short notice during emergency response. Apply by sending a motivation letter and CV in English to the recruiter by 30 October 2026.