IT Operations Associate

About the role

Wave is building the first cashless continent in Africa and needs an IT Operations Associate to keep its office infrastructure running smoothly. You will ensure reliable internet, telephony and network services across multiple locations, supporting employees, product teams and external partners.

Key responsibilities

• Maintain internet connectivity at office sites with 99.9% uptime and coordinate with external suppliers.
• Assist in the design, deployment and configuration of new systems and network infrastructure.
• Participate in an on‑call rotation to manage tickets, troubleshoot issues and provide support to employees, Product & Engineering teams, and partners.
• Diagnose and resolve network connection problems, analysing error logs from ISPs and SMS/SIP telephony platforms.
• Ensure the reliability of SMPP connections for SMS notifications and SIP connections for voice services.
• Support onboarding of new hires by provisioning hardware, installing software and sharing IT best practices.
• Manage user permissions, hardware inventory and respond to software/hardware queries promptly.

Required profile

• Hands‑on experience with network and internet infrastructure management.
• Familiarity with telephony protocols such as SMPP and SIP.
• Ability to work in an on‑call rotation and handle ticket‑based support.
• Strong problem‑solving skills and the capacity to work with external vendors.
• Effective communication with internal teams across multiple African offices.

Required skills

• SMPP protocol
• SIP protocol
• Network troubleshooting
• Internet connectivity management
• Telephony platforms
• Ticket management systems