Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote team as a French‑English Customer Support Representative. In this position you will interact with French‑speaking customers via phone and live chat, helping them resolve issues, track orders, and answer product questions.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Document every interaction accurately in our support system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand professionally, respecting cultural nuances.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Ability to work independently in a fast‑paced, digital environment.
• Strong empathy and communication skills.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive culture focused on growth and accountability.