Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers through voice calls and live chat. You will turn frustration into satisfaction by providing clear, empathetic, and solution‑focused assistance in both French and English.

Key responsibilities

• Deliver timely and friendly support via calls and chat in French and English.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive pay reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A team culture that values growth, accountability, and connection.