Senior Manager, Operations (DRC)

About the role

GiveDirectly DRC delivers mobile cash transfers to poor and rural populations in the Democratic Republic of Congo, aiming to promote food security, poverty reduction and financial inclusion. As Senior Manager, Operations (DRC), you will build and lead the operational backbone behind the country's programs, directing the support services team end-to-end (HR, logistics, procurement, administration) while managing a team of managers.

Key responsibilities

• Lead the DRC support services team, including HR, logistics, procurement, administration and office management, with direct oversight of managers
• Develop and drive a procurement strategy that ensures efficient, compliant and resilient sourcing across provinces, and own fleet and logistics management as the program scales
• Manage the operational budget, forecasting and efficiency across procurement, logistics and administrative spend
• Support the Country Director on HR strategy (recruitment, training, performance management, talent density)
• Design systems and processes for a larger multi-province footprint, including AI and digital opportunities to improve scalability
• Coach and develop support services managers
• Maintain a compliance and operational risk register, lead internal spot checks, audit preparedness and action plans with Finance and Internal Audit
• Own donor reporting, budget tracking and donor visit coordination, and act as the main contact between the Country Office and GSS on operational and compliance matters
• Own the Operational Knowledge Base and lead onboarding, training and localization of materials

Required profile

• Bachelor's degree in a relevant field (management, administration, finance or related); a master's degree is an asset
• Minimum 6 years of experience in operations management, with a track record of turning informal systems into structured, compliant and scalable ones, including direct oversight of managers
• Experience developing and coaching managers, with comfort delegating execution while retaining accountability for results
• Experience navigating the DRC's complex legal environment, including labor law and immigration requirements
• Professional proficiency in French and English; knowledge of Congolese Swahili and/or Lingala is an asset

Required skills

• Strong financial and budget management skills
• Experience maintaining a risk register and working with internal and external audit functions
• Digital fluency, including Google Suite, Salesforce, Asana, Guru and Slack
• Familiarity with international NGO standards and donor compliance frameworks
• Fluent written and spoken English and French