Senior Specialist Data Science and Predictive Care

About the role

The Senior Specialist Data Science & Predictive Care leads the data‑driven transformation of Vodacom’s Customer Operations. Using advanced analytics, machine learning and AI, you will turn operational and customer data into actionable insights, predictive recommendations and automated decision‑making to improve the customer experience and operational efficiency.

Key responsibilities

• Create predictive models for churn, repeat calls, fraud detection and service issues.
• Build machine‑learning frameworks that enable proactive customer care and intelligent routing.
• Design segmentation and scoring engines for personalized engagement.
• Develop anomaly‑detection and early‑warning systems for real‑time event monitoring.
• Produce advanced dashboards, analytical reports and automated KPI visualisations.
• Support generative AI and large‑language‑model applications within customer operations.
• Identify innovation opportunities and champion AI adoption across the Customer Operations function.

Required profile

• Senior‑level professional with proven experience in data science, predictive analytics and AI modelling.
• Demonstrated ability to lead data‑driven initiatives that improve customer experience and operational performance.
• Strong analytical mindset with a focus on turning data into business‑impactful insights.

Required skills

• Predictive modeling
• Machine learning frameworks
• Statistical analysis
• Anomaly detection
• Generative AI and LLM applications
• Advanced data visualisation and dashboarding

What we offer

• Opportunity to shape AI‑led transformation in a leading telecom operator.
• Collaborative environment with cross‑functional teams.
• Access to cutting‑edge data and AI technologies.