French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French-English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French-speaking customers, providing assistance through voice calls, live chat, and email while delivering a friendly and efficient experience.

Key responsibilities

• Provide top-tier support in French and English via phone, chat, and email.
• Troubleshoot customer issues and offer effective, customer-first solutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to maintain consistent, high-quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm and solution-focused under pressure.
• Familiarity with e-commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance-based bonuses.
• Permanent, fully remote work arrangement.