IT Service Delivery Superintendent

About the role

Reporting to the IT/OT/IS Manager, the IT Service Delivery Superintendent is responsible for the efficient and continuous delivery of IT services across Mutanda Mining. The role combines project management, reliability monitoring, budget oversight, and quality assurance to ensure end‑users receive reliable and satisfactory IT support.

Key responsibilities

• Define and maintain a highly available, secure, compliant, scalable, and cost‑effective IT architecture.
• Manage infrastructure changes, incidents, and service continuity.
• Guarantee optimal service quality and drive continuous improvement of processes.
• Lead technical teams, engineers, service providers, and subcontractors.
• Develop team skills through training, coaching, and mentoring.
• Oversee suppliers, contracts, SLAs, and overall IT service delivery.
• Plan and execute IT projects while meeting deadlines, budgets, quality, and scope.
• Prepare bids, tenders, technical specifications, and negotiate contracts.
• Track department budgets, costs, and resource allocation.
• Define and monitor KPIs, quality, and safety performance indicators.
• Ensure workplace safety, procedural compliance, and environmental requirements.

Required profile

• Bachelor’s degree in Information Technology or equivalent.
• Minimum 7 years of technical support experience, including at least 3 years supervising a support team and IT operations.
• Strong expertise in IT infrastructure, policies, and environments.
• Proven experience in project, asset, contractor, and supplier management.
• Leadership, mentoring, change‑management, and excellent planning and communication skills.
• Analytical, results‑oriented, with strong problem‑solving abilities.
• Ability to manage conflict, maintain stakeholder relationships, and act with autonomy, integrity, and responsibility.

Required skills

• Microsoft
• CompTIA A+
• CompTIA Network+
• ITIL