Manager - Camps (MV Lodge and Luilu Camp)

About the role

KCC SA, a Congolese copper and cobalt mining company operating in Kolwezi, is looking for a Camps Manager to report directly to the Director of the Administrative Services Department. The role steers, coordinates and supervises the operations of MV Lodge and Luilu Camp, ensuring the quality, safety and continuity of residential services, including accommodation, catering, laundry, sports and recreational facilities and infrastructure maintenance.

Key responsibilities

• Lead day-to-day operations of the residential camps, plan accommodation based on occupancy and staff rotations, and manage bookings and room assignments.
• Supervise catering services and food safety, including inspections, non-conformities and corrective actions.
• Ensure the quality of laundry and housekeeping services and the cleanliness of rooms, common areas and sanitary facilities.
• Manage sports facilities and recreational areas, and coordinate maintenance of buildings, infrastructure and equipment.
• Coordinate vendors and monitor their contractual performance, service levels and quality of delivery.
• Manage budgets and operational costs, optimising food consumption, inventory and waste reduction.
• Ensure compliance with HSEC requirements, identify hazards and risks, and follow up on incidents and non-conformities.
• Follow up complaints and resident feedback, set and monitor performance indicators, and propose continuous improvements.
• Prepare periodic reports on occupancy, maintenance, catering, laundry, claims, costs and contractor performance, and coordinate with Administration, Maintenance, HSEC and Finance.

Required profile

• University degree or higher in Facilities Management, Hotel Management, Engineering, Business Administration, Project Management or an equivalent field; professional certifications in facilities management, hygiene, food safety, project management or HSE are an asset.
• At least 10 years of relevant experience in residential camp management, facilities management, hospitality, general services or a comparable operational environment.
• Hands-on experience in vendor management, contract monitoring, budget control, maintenance coordination and supervising food, laundry, cleaning and accommodation services.
• Experience in the mining industry or in a remote operating environment is an advantage.
• Fluency in French and English, oral and written, with the ability to write professional reports.

Required skills

• Facility management: maintenance planning, infrastructure management, equipment tracking, preventive and corrective maintenance.
• Catering and food safety: hygiene practices, food traceability, temperature control, stock management.
• Contract management: SLAs, KPIs and corrective action plans.
• Budget management: budget development, variance analysis and cost control.
• HSEC and risk management, reporting and data analysis.
• Microsoft Office (Excel, Word, PowerPoint) and reporting tools.