Operations Manager

About the role

FHI 360 is recruiting an Operations Manager in Bunia. The role ensures efficient, compliant and well-coordinated administrative operations across facility, procurement, fleet, warehousing, reporting and field coordination. It selects, develops and evaluates personnel, and is responsible for accurate reporting and compliance with donor and organizational standards.

Key responsibilities

• Lead and oversee all procurement activities, ensuring compliance with organizational policies, donor regulations, ethical sourcing and internal controls, and develop procurement strategies, monitor performance indicators and strengthen vendor management and risk mitigation.
• Manage the operations and administrative tasks of a project or country office of moderate complexity, including material and equipment needs, inventory control and distribution center operations.
• Manage large volumes of procurement from initial award through contract review.
• Direct facilities activities and ensure compliance with safety regulations.
• Oversee complex administrative activities such as travel and meeting coordination, hotel and airline bookings, transportation and food and beverage logistics, and support expense authorization and reporting.
• Prepare work plans, draft implementation guidelines and project time plans, and provide staff mentoring and capacity development.
• Collaborate with business unit and department leaders so that project implementation aligns with strategy and goals.

Required profile

• Bachelor's degree plus at least 8 years of relevant experience.
• Experience in general administration, supply chain management, procurement, fleet management and/or warehousing.
• Professional certification or advanced training in facility management, logistics and/or supply chain management required.
• Previous management experience preferred.
• Fluency in English required; leadership, people-management and cross-cultural communication skills preferred.

Required skills

• In-depth knowledge of office equipment, procurement, budgeting and supply chain management best practices.
• Experience with donor policies and regulations, including contract negotiation, vendor management and delivery against specifications.
• Strong understanding of international donor procurement rules and fraud detection.
• Workforce development, procurement planning, risk management and performance management.
• Ability to work under pressure, solve complex problems and make decisions with significant impact.
• Use of Microsoft Office 365, SharePoint, Skype/Zoom/Teams and data analytics software for reports and work plans.

The expected salary range is USD 37,000 - 55,000 per year for a national local hire, depending on experience, education, internal equity, market pay and budget. Travel is less than 20%. The role involves long hours at a computer and lifting up to 10 lbs.