Premium Agent Manager - Construction

About the role

Wave is looking for a resourceful, organized and proactive Premium Agent Manager to work with its agent team in the Democratic Republic of Congo. You will identify, train, roll out and manage a network of Premium Agencies, reporting to the Agent Liquidity Lead. The role is based in Kinshasa, Bandundu or Kongo Central and is on a permanent contract.

Key responsibilities

• Assess and select Premium Agency outlets, gather requirements for new premises and secure internal approval.
• Negotiate with landlords to obtain authorization for onsite operations.
• Set up each outlet according to company procedures and minimum standards, and appoint a security company to protect each agency.
• Identify and engage vendors to build out facilities, share the Statement of Work and build plan, negotiate pricing and delivery timelines, and inspect completed premises before handing them over to the Liquidity team.
• Add agencies to the insurance policy, keep outlets maintained and monitor the quality of installed materials, stepping in where fixes are needed.

Required profile

• Fluent in French and English, working in French day to day; fluency in Lingala is a strong advantage, Kikongo a plus.
• Solid understanding of agency construction and build-outs.
• An established network of service providers who deliver on time.
• Detail-oriented, flexible to process changes, a self-starter, autonomous but able to escalate problems, and comfortable with over-communication and over-reaching in coordination.

What we offer

• Competitive salary calculated by a transparent formula.
• Health insurance for yourself and your dependents.
• Maternity leave of 26 weeks and paternity leave of 4 weeks, with subsidized childcare when returning to work.
• Subsidized gym memberships and fitness classes.
• Airtime reimbursement.

To apply, use the application form and upload a resume in English and a cover letter describing your interest in Wave and the role.