PSSR Team Leader - Parts and Services

About the role

BIABIA Group sells, rents and provides after-sales services for equipment used in public works, mines, quarries and transport, operating in Europe, Africa and Asia. Reporting to the After-Sales Director, the PSSR Team Leader develops and supports the entire activity of selling parts and services in the DRC.

Key responsibilities

• Develop the sales turnover of parts and services and increase the conversion rate of orders against quotes
• Identify the machine park, analyse customer needs (parts, service, training) and build long-term relationships through a service-oriented approach
• Help customers manage their spare parts stock and give technical advice on their fleet and maintenance organisation
• Keep track of competitors' equipment, prices and market share
• Update customer data in CRM and SAP
• Manage the team through coaching, training and discipline, report the activity to the line manager and supervise the team's results
• Plan commercial visits, coordinate information between customers and the technical, commercial, projects and supply chain departments, and ensure compliance with company policies

Required profile

• At least 5 years of experience in a management function of a sales department or PSSR, ideally
• At least 5 years of experience in a PSSR position
• Strong commercial skills and experience in the mining sector
• Technical training such as Industrial Maintenance Engineer or Electromechanical Engineer
• Excellent internal and external communication
• Perfect command of French and English

Required skills

• Good knowledge of MS Office
• Knowledge of an ERP, particularly SAP, is an asset

What we offer

• A permanent contract
• A competitive salary and a package of extra-legal benefits
• An international, family-owned company with a growing career path and an extensive training program