Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual Customer Support Representative to assist our global customers. You will handle voice calls and live‑chat inquiries, turning issues into positive experiences while working from your home office.

Key responsibilities

• Provide timely, friendly support in French and English via phone and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English (written and verbal).
• Comfortable working independently in a quiet home office with reliable internet (≥25 Mbps).
• Calm and solution‑focused under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Permanent work‑from‑home contract.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Team culture that values growth, accountability and connection.