Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our remote customer support team. You will assist customers from French‑speaking regions via phone and live chat, turning challenges into positive experiences.

Key responsibilities

• Provide timely, friendly assistance in French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand professionally and with cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or similar ticketing tools.
• Experience with Shopify or comparable e‑commerce platforms.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Team culture focused on growth, accountability, and connection.