Duty Manager

About the role

The Duty Manager supports the Front Office Manager in overseeing all front‑office operations at a Hilton hotel. This position ensures smooth daily service, controls costs, and maintains the high standards of guest satisfaction expected from the Hilton brand.

Key responsibilities

• Communicate clear directions to front‑office team members and monitor performance.
• Interview, select, train, supervise, evaluate, and discipline front‑office staff.
• Manage lobby traffic, assign duties, and oversee VIP and group reservations.
• Update inventory, handle special reservation requests, and adjust room rates as needed.
• Prepare daily payroll, schedules, and forecasts of arrivals and departures.
• Resolve guest concerns, implement solutions, and maintain service quality.
• Assume full hotel responsibility in the absence of the Assistant or Front Office Manager, including night‑shift duties.
• Lead training sessions, on‑the‑job coaching, and mentor team members.

Required profile

• Proven experience in front‑office or hotel operations management.
• Strong leadership and communication abilities.
• Ability to handle VIP guests and high‑volume lobby environments.
• Excellent judgment for decision‑making and problem‑resolution.
• Willingness to work flexible hours, including night shifts.

Required skills