French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via phone and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries related to orders, products, and technical problems.
• Log every interaction in our CRM system and maintain high data quality.
• Identify recurring trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable laptop (i5 or higher), stable internet (≥25 Mbps), and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Growth‑focused team that values accountability and human connection.