French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering friendly, professional assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through phone and chat in French and English.
• Troubleshoot customer issues step‑by‑step and guide them to resolution.
• Log every interaction precisely in our ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and updates.
• Represent the brand with patience, professionalism, and empathy.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Experience with bilingual support is a plus.

Required skills

• Familiarity with Gorgias, Zendesk, Shopify or similar help‑desk tools.
• Basic knowledge of e‑commerce and CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A culture that values growth, accountability, and human connection.