M-Pesa Fraud Manager

About the role

The M-Pesa Fraud Manager leads the prevention, detection, investigation and mitigation of fraud risks across Vodacash SA’s mobile money ecosystem. This role protects customers, assets and the company’s reputation while ensuring compliance with regulatory and industry standards.

Key responsibilities

• Develop and execute a comprehensive fraud risk management strategy for M‑Pesa.
• Monitor transactions and agent/merchant activities to identify suspicious patterns such as commission fraud, float misuse, SIM swaps and fake registrations.
• Investigate suspected fraud cases, coordinate with compliance, risk, legal and other teams, and take immediate actions like account suspension or transaction reversal.
• Conduct regular fraud risk assessments, update monitoring rules, thresholds and authentication measures.
• Design and improve AI/ML‑based fraud prediction models to enhance detection accuracy.
• Provide governance, reporting of fraud incidents and metrics to senior management and regulators.
• Collaborate with AML/CFT, risk, operations, IT, sales and commercial teams to align fraud prevention efforts.
• Lead customer protection initiatives, fraud education and support for affected customers or agents.

Required profile

• Proven experience leading fraud risk management in a mobile money or financial services environment.
• Strong understanding of AML/CFT regulations and financial crime frameworks.
• Ability to configure and tune fraud controls, rules and thresholds on a payments platform.
• Excellent analytical skills and experience working with cross‑functional teams.

Required skills

What we offer

• Opportunity to shape fraud strategy for a leading mobile money service.
• Collaboration with multidisciplinary teams across compliance, risk and technology.
• Access to advanced analytics and AI/ML tools for fraud detection.