Manager, High-Value Merchant Strategic Accounts

About the role

The Manager, High-Value Merchant Strategic Accounts will lead the development and growth of the M-Pesa merchant payments ecosystem, focusing on high‑value and strategic merchants. This role creates and executes acquisition, retention and marketing strategies to drive cashless transactions, increase merchant adoption and boost revenue.

Key responsibilities

• Create and execute acquisition and retention strategies for high‑value and strategic merchants (both online and offline).
• Develop and implement marketing and promotion plans to increase customer adoption of merchant payments.
• Identify market opportunities and design new products based on data‑driven insights.
• Build a merchant payments ecosystem and value‑added services that attract merchants and drive usage.
• Deliver on merchant payment targets such as active merchants, transaction volume, revenue and market share.
• Maintain long‑term partner relationships through excellent service and support.

Required profile

• Minimum 3 years of managerial experience in a related industry (payments, telecom or similar).
• Bachelor’s degree in Business Administration, Economics, Marketing or equivalent.
• Strong analytical and business acumen with the ability to assess reports and recommend solutions.
• Proven ability to manage projects, budgets and cross‑functional teams.
• Excellent communication and presentation skills.
• Experience in the telecommunications sector or project management is advantageous.

Required skills

• Advanced Excel (spreadsheet analysis and reporting).
• Microsoft PowerPoint (presentation creation).
• Microsoft Word (report writing).