People Operations & Duty of Care Associate (Fixed-Term)

About the role

One Acre Fund, which supports smallholder farmers across nine African countries, is hiring a DRC People Operations & Duty of Care Associate in Kinshasa. The role drives the daily execution, administration and maintenance of health, safety and duty of care systems for the DRC program, acting as the operational and staff-facing focal point for staff safety and security across offices, transport, accommodations, warehouses and field operations. It is a 12-month fixed-term contract, renewable on business terms.

Key responsibilities

• Maintain risk profiles, movement protocols and safety logs, and act as the central point for incident documentation, reporting and corrective action tracking
• Administer the budget for staff well-being, safety and security spending
• Oversee the implementation of Health, Safety and Security SOPs and keep compliance records organized digitally and physically
• Monitor local security, political and public health situations and advise on operational adjustments
• Coordinate staff well-being, duty of care and basic safety training, and run administrative inductions for new staff, consultants and visitors
• Serve as first point of contact for workplace incidents, maintain emergency contact trees and vendor lists, and liaise with external health and security service providers
• Manage day-to-day office and facility administration, and partner with HR, Operations and Supply Chain
• Manage relationships with vendors and build working relationships with local authorities, emergency services, police and traffic departments

Required profile

• Bachelor's degree in Human Resources, Business Administration, Operations Management, Public Administration, Organizational Psychology or a related field
• 3-5 years of experience in HR administration, operations, office management or duty of care, preferably in an NGO, humanitarian or fast-paced operational context
• Proven track record of implementing and enforcing SOPs and policies
• Fluency in English and French required
• Nationals of, or those with an extensive professional background in, the country of operation are preferred

Required skills

• HR or administrative certifications (e.g. SHRM-CP, PHR, CIPD) are advantageous
• Project management or process improvement certifications (e.g. CAPM, Lean Six Sigma Green Belt) are advantageous
• Basic safety or trauma-informed care certifications (e.g. Advanced First Aid, Mental Health First Aid) are advantageous
• Exceptional organizational skills, budget administration and crisis competence

What we offer

• Weekly check-ins with the manager, mentorship and training programs, and career reviews every six months
• Health insurance, housing and comprehensive benefits
• One Acre Fund can support a work permit for this role