Chief Commercial Officer (CCO)

About the role

The Chief Commercial Officer drives the overall commercial strategy and growth of the business, overseeing sales, marketing, product development, distribution and customer experience. The role owns the customer interface and aligns all commercial functions to strategic objectives. It reports to the CEO and has matrix reporting to the Group Chief Commercial Officer.

Key responsibilities

• Develop and execute commercial strategy, lead business planning and identify new market opportunities such as 5G, IoT, cloud and underserved segments
• Lead sales across consumer, enterprise and wholesale, set KPIs and incentives, and drive acquisition, retention and upsell
• Lead brand positioning, campaigns, digital marketing, PR and sponsorships, and use market insights to inform pricing and product strategy
• Oversee product development and lifecycle, and drive innovation in mobile, broadband and enterprise solutions
• Improve customer journey and satisfaction, oversee contact centres, retail and digital platforms, and track NPS and CSAT
• Manage vendor and technology partnerships, new business opportunities (MVNO, B2B, joint ventures) and represent the company in industry and regulatory forums
• Manage commercial budgets, forecasts and P&L, and drive cost efficiency
• Lead and develop commercial teams, build a performance-driven, customer-centric culture and plan succession

Required profile

• Bachelor's degree in Business, Marketing, Engineering or a related field; MBA or equivalent preferred
• 15+ years in commercial leadership roles, including at least 5 years at executive level
• Experience in telecoms or technology, proven revenue growth and market share delivery, and experience managing large P&Ls
• Knowledge of telecom products and networks, 5G, fiber, OTT and digital transformation, and the African business environment (preferred)
• English required; Portuguese advantageous

Required skills

• Strategic thinking and planning
• Strong commercial and financial acumen
• Leadership, stakeholder management and negotiation